Saturday, November 17, 2007

Answer to a Thank You!

Patrick Williams’ post at The Selling Sherpa “You are welcome” advocates changing how a business responds when a guest says “Thank You”.

“ As strange as it seems, people hearing my “you are welcome” usually respond with a pause and a broad smile. Call me crazy, but I think using that simple phrase actually makes buyers feel better about their purchase.

If nothing else, it certainly makes me stand out in the world of selling.”

A guest has just enjoyed a delightful dining experience and feels that they have received value, in gratitude they say thank you. The response should be “you are welcome”. There are other opportunities to thank the guest for their patronage, however “You Are Welcome” should be the Answer to a Thank You!