Monday, October 22, 2007

Thank You:

The ending of a dining experience is the beginning of the next visit. Athletes, musicians and showman always like to end strong and leave the audience wanting more. Restaurants need to close a guest visit with a powerful Thank You!

The guest has enjoyed a wonderful experience in your restaurant, the food was innovative and delicious, the service was exceptional, the ambience perfect, now say goodbye with a Thank You!

A Thank You can be a forthright expression when giving change in a coffeehouse, a Thank You can be a cookie placed in the guest’s car by the valet, a Thank You can be a hostess or manager at the door opening the door or helping the guest with their coat, a Thank You can be a complimentary dessert provided to a guest, a Thank You can be a firm handshake and a warm smile.

A Thank You to be meaningful must be genuine, it must be unexpected, and create in the guest a sense of belonging and community.

Thank You!