Sunday, December 23, 2007

Google Truths:

Google has a list of ten things they have found to be true. Three apply directly to any restaurant business.

  1. “Focus on the user and all else will follow.
  2. It's best to do one thing really, really well.
  1. Great just isn't good enough.”

Creating Customer Advocacy requires first and foremost a myopic focus on the customer. Nothing else matters, focus on delivering an exceptional experience every time.

Two it really is best to do one thing really, really well. There are not too many sushi Italian delis for a reason.

Third, great is not good enough. Here others seem to differ, however let’s exam that. The essence of not good enough is to test, measure, implement and improve