Monday, December 3, 2007

Every Experience Outstanding:

Fred Smith the CEO of FedEx was explaining his company’s philosophy in a recent interview, he said “Every employee is empowered to make every FedEx experience outstanding”.

The requisite culture is simple, put the customer first, give your front line associates the tools, authority and the responsibility to make every customer experience in your restaurant outstanding. Let them do it.

That is the formula for making every experience outstanding!