Wednesday, October 17, 2007

Show Time:

Patrick Williams at the Selling Sherpa Blog hit it dead on in his post when he stated:

“When it’s time to open the doors, its time to put away the personal issues and put on a show. Disney theme-park employees understand this concept very well. Outside sales professionals should also adopt this philosophy.

Anytime you are in front of the customer, they should see nothing but a professional presentation, regardless of what is going on behind the scenes.

Even when you are having a “bad day”, the show must go on. Maintain a professional demeanor at all times because you never know when you might be auditioning in front of a future prospect.

When you walk into a restaurant, you are there to resolve an issue, not to solve the staff's problems. The sooner a restaurateur understands that, the faster the restaurant will create customer advocacy. Restaurants are exactly like theater, a patron would be very annoyed if during the play the actors stepped out of character and started dealing with their own personal problems. The audience would walk out. The same thing will happen in your restaurant.

Remember when the door opens, it is Show Time!