“After a session with one of my consulting clients, we walked up the street to a coffee shop to continue our conversation. We entered and the place was buzzing with conversation, energy, and activity.
On the counter near the register was a prominent frame with a picture of one of their regular patrons noting his selection as “Customer of the Month”. I was impressed by this and wondered how one achieves such an honor.
I asked the barista about the selection criteria and she informed me that it’s a group decision by all who work there.”
Creating Customer Advocacy is all about putting your guest front and center in your restaurant. Who is your restaurants Customer of the Month!
