Sunday, December 20, 2009

Speed up the service.

People will believe they had more fun if you finish quicker than they thought. Karen Hopkin explains


So they asked people to take a 10-minute test. And then they pulled a fast one: For half the volunteers, they called “time’s up” when only five minutes had passed. The other half had to labor for 20 minutes before their 10-minute test was done. The result? Compared with the folks for whom time stood still, the finished-in-five team said they had more fun.