Seth Godin posts on toxic employees and bosses reminds everyone, how relationships affect our work and personal lives.
Toxic bosses make the job unbearable. They create an environment where it is impossible to grow and flourish. The customer experience suffers because the staff expends vast amounts of energy avoiding contact with the toxic boss.
Toxic employees influence the energy level of the other members to spiral downward. They bring their bias and unhappiness into the group dynamic and derail your efforts to create a cohesive customer centric team.
The wisdom of an earlier post was to “Hire Behavior” should be the guiding principle in adding staff and managers. If you’re the entrepreneur toxic boss, close up now because you are only forestalling the inevitable.
