The recent JetBlue flight attendant's slide into notoriety underscores how a job becomes overwhelming. The actions of either the customer or your co workers can create an environment in which it makes perfect sense to just say "screw it." The pain of continuing far outweighs some future discomfort of not having a job. There has been incredible support for the individual's action because all of us can relate to a workplace situation that became intolerable.
Entrepreneur's need to understand that their business is reliant on individuals who have feelings and not some inanimate object. They need to convey as much as possible that they fully support their employees and will not allow rude or inconsiderate behavior from fellow employees or customers to go unanswered. Only when employees feel they have support will incidents such as the slide down the chute become rare.
