Back in the dark ages B.S.M. (before social media), if a customer had a question about the meal, how long it was taking or the difference in the expectations they would call the server or the manager over. Not any more, in the A.S.M reality the customer will simply tweet the question or request? Restaurants can monitor guests in this fashion and respond accordingly. (can I get a refill on my Diet Coke). Individuals waiting for a table can monitor social media to get a feel for how events are unfolding during the shift. They can get updates as to how long before their table is ready, what the kitchen times are, which server is in a good mood or the quality of the dishwasher that day. No more will you be handed one of those square flashing devices to alert you to when your table is ready. Your status before, during and after the meal will be available for the whole of the universe to see on their smartphones.
