Thursday, July 15, 2010

Put a sock in it

It used to be if one customer had a problem with another they would tell the server or manager or they would have to get up and confront the annoying party themselves. Things can change quickly.

Here is a little ditty from Barbara Peterson about seat to seat chatting on planes. Can restaurants be far behind?

For those who want to connect, few airlines can match Virgin America for mingling opportunities. In addition to its Internet service, it offers seat-to-seat messaging via its seatback video screens. It has also teamed up with match.com to create a party atmosphere on specific flights (reportedly at least one couple who met this way became engaged). But there is also the potential for spurned advances and hurt feelings.

“Seat-to-seat chatting could lead to a negative form of social networking,” said Jeanne Martinet, a social commentator who writes the missmingle.com blog. “What if someone spots another passenger doing something annoying?” she asked. In the past, that person might have simply suffered in silence. Now, Ms. Martinet said, “It would be tempting to message them, ‘Can’t you get your big feet out of the aisle?’ ”