“People fear checklists because they see them as dehumanizing. Maybe that's because people associate them with the exhaustive lists that let random teenagers successfully run fast-food chains. They think if something is simple enough to be broken down into discrete steps, a monkey can do it. Well, if that's true, grab a pilot's checklist, and try your luck with a 767.”
Process is critical in all businesses, especially restaurants. A menu is really a checklist to prepare dish. Checklists help to insure a consistent customer experience. Checklists are frameworks within which a process can be accomplished. There is the ability to adjust, to be creative, to surprise within the framework of a checklist. Use checklist to standardize processes, however be sure to leave room for the unexpected.
