Saturday, April 10, 2010

The end of restaurant counter help.

Earlier I posit that servers because of their lack of serving are doing a great job justifying the elimination of their job category. Now let us tackle the counter help at most QSR. We are so close to having kiosks that will take the order the way we want it and deliver it to a pick up station. The basic concept is a specialized vending machine. Minimize the human contact as much as possible because humans are doing very little to justify their presence in the restaurant order process.