Friday, January 21, 2011

One cookie.

There are many interactions that a customer might remember when visiting your restaurant however the last one carries the most weight if it goes wrong. The meal was perfect, the ambiance was delightful, the service was good and then they bring dessert.

They bring out a smallish tray of cookies. Actually one cookie for each individual at the table.
What does your guest remember? The puny cookie of course.

End with a flourish, always!