Monday, January 25, 2010

We make the most amazing.

Chris Brogan offers a lesson on how to sell,


but when it came time to try and sell us dessert, I noticed a flaw in her service. She said, “Do you think you’re going to have room for dessert?”

The answer to this should always be no. To say yes is to say that you’re gluttonous. It also isn’t very appealing. It requires more questions.

Instead, if Jenna had said, “We make the most amazing molten chocolate cake here,” I might have raised an eyebrow. Even if chocolate isn’t my thing, my head would immediately go to the dessert I wanted, but then I’d already be shopping for it. Make sense?