Friday, January 20, 2012

the secret is not the sauce

Jennifer Overstreet explains Danny Meyer's restaurant wisdom.

“You can’t teach hospitality,” Danny said. “It means they’re someone who’s at their happiest when they’re making someone else feel good.”
Retailers today are all about the customer experience, but all the technologies and tools on the EXPO floor won’t help you win if you don’t have the right people and culture.
“For those who are looking for the most powerful differentiator in terms of creating an experience…you have to stock your store not just with the best stuff, but the people who live for making other people happy,” Meyer said.

It is as simple as that. It is about the experience and it is the people that create the experience.