“You can’t teach hospitality,” Danny said. “It means they’re someone
who’s at their happiest when they’re making someone else feel good.”
Retailers today are all about the customer experience, but all the technologies and tools on the EXPO floor won’t help you win if you don’t have the right people and culture.
“For those who are looking for the most powerful differentiator in
terms of creating an experience…you have to stock your store not just
with the best stuff, but the people who live for making other people
happy,” Meyer said.
It is as simple as that. It is about the experience and it is the people that create the experience.
