Tuesday, February 8, 2011

Continuing lesson from the blizzard - Deal with it.

It snowed again in Chicago on Sunday and Monday. 3 inches on Sunday and 2 inches on Monday. After dealing with the blizzard last week these two relatively minor snowfalls represented the "straw the broke the camels back,"  to the winter weary residents of this sleepy little hamlet.

Guess what? The weather does not care that residents of this Midwestern city are weary and the marketplace does not care that you are weary! If you are opened for business you had better bring your "A+" game to every interaction with a customer. The customer has a need that they believe you can resolve. Do not disappoint because they do not care about your weariness.