Walk into any restaurant and you will see employees texting. It matters little if they are standing behind the counter or surrounded by opulence at a fine dining facility waiting for a table to be seated.
Texting by employees is out of control. The message the customer receives from this behavior is that"the personal life of the server is more important then providing service to the customer"
I have a solution. If a wait person texts at any time during any during the course of a meal, the tip is zero, zip, nada. If a counter person texts while my order is being processed, walk out, period.
